20 years ago, COMtuity began as a small, scrappy operation built on one mission: to help businesses run better through thoughtful technology partnerships. Founded by the CEO, Amanda Cromar’s mother, Carrie Olejnik, the company quietly built a reputation for solving hard problems and being the kind of team that shows up, stays late, and sees things through.
Today, COMtuity stands as a strategic partner to some of the most recognized multi-location brands in the US, including Red Robin, Bagel Brands, Floyd’s Barbershop, First on Site, Land Title Guarantee Company, & Hawaiian Bros Island Grill. They aren’t just names on a logo slide; they’re part of a long-standing customer base, many of whom have trusted COMtuity since 2005. That kind of loyalty isn’t luck. It’s the result of two decades of white-glove service, clear thinking, and doing the work others usually run from.
This year, COMtuity celebrates its 20th anniversary. A milestone that reflects both its resilience and evolution.
A Generational Shift in Leadership—Backed by a Strong Team
COMtuity has evolved, but it hasn’t lost what made it work in the first place.
Amanda stepped into a leadership role after joining the company in 2007 as an intern. By 2016, she had taken full ownership, not to start over, but to build on what worked. The shift wasn’t marked by bold announcements or rebranding exercises. It happened through listening, really listening to clients and the market. What stayed was the high-touch service. What grew was the reach, the scale, and the team.
That growth includes adding experienced leaders like David Clark and Tami Rikhoff, who help deepen and expand the level of care clients experience. David brings more than 15 years of telecom and network design experience, helping businesses make smart decisions in a crowded market. Tami, on the other hand, plays a key role in client experience, offering thoughtful guidance and making sure each solution fits the needs of the business, not just the latest trend.
Together, this leadership team makes sure COMtuity doesn’t operate like a typical technology advisor. What you get is full lifecycle support—planning, procurement, implementation, ongoing management, vendor relationships, and billing audits all handled by a team that feels like part of yours.
Strategic Partnerships That Last
If you work in IT at a fast-moving, resource-constrained company, you know how rare it is to find a vendor that actually makes your life easier.
That’s why COMtuity clients stick around.
Many have worked with the team for more than 15 years. Not because of lock-in or pricing tricks, but because the relationship keeps delivering. Take the case of Red Robin. After a strategic network overhaul led by COMtuity, the restaurant chain saw a 60% drop in support tickets. That wasn’t about new tech for the sake of it. It was about listening to where friction lived in the day-to-day and engineering it out.
That same pattern shows up across clients like Bagel Brands, Floyd’s Barbershop, and First on Site. The outcome isn’t just technical stability. It’s better customer experiences, faster service, and a team that doesn’t waste cycles chasing issues that shouldn’t exist in the first place.
Doing More Than What’s Asked
COMtuity doesn’t stop at delivering on the project. We are built to go further.
That might look like negotiating better pricing directly with a carrier you thought was giving you their “best rate.” Or handling a full audit of your telecom stack and finding 30% in savings. Or pushing back on a vendor’s missed SLA and getting your bill credited, without you having to escalate.
The impact is real: less overhead for your IT staff, more strategic headroom, and outcomes that stick.
Why Clients Trust COMtuity
Most clients don’t switch to COMtuity because they’re looking for a better quote. They come because they’re tired of the runaround. Tired of chasing vendors. Tired of feeling like the only way to get support is to shout loud enough.
With COMtuity, you get a team that takes ownership. You don’t have to know what questions to ask or which provider to call. You don’t need to track service outages or fight for SLA credits. That’s COMtuity’s job. And we do it well.
That white-glove approach shows up across the board:
- Implementation that doesn’t miss steps
- Support that actually responds
- Vendor management that simplifies your day
- Bill audits that uncover real savings
- Consultation that’s focused on solving, not selling
For lean IT teams trying to do more with less, COMtuity fills critical gaps without adding noise. We act like an internal team member who knows where the landmines are and helps you avoid them.
A Company That Cares About Doing It Right
COMtuity isn’t chasing headlines. We don’t want to be the biggest technology firm there is. We’re trying to be the team that cares enough to do it right and well.
That means we don’t sell vaporware. We don’t take shortcuts. And we don’t disappear once the contract is signed.
Instead, we build relationships that last through leadership changes, strategy shifts, and market uncertainty. That kind of staying power only comes when you actually solve problems, follow through, and stay accountable.
COMtuity won’t risk its service levels for the sake of chasing volume. Each client gets the attention they need. That’s especially important for organizations with 10 to 100 locations, many of which have grown quickly without a structured IT strategy. These companies often have someone wearing too many hats, without the time or bandwidth to fix underlying issues. That’s where COMtuity steps in and becomes the partner you deserve.
This approach has allowed the company to maintain high-quality service while building a strong base of enterprise clients. But it’s also created a challenge: perception. To some, COMtuity looks like a boutique firm that’s already full. The reality is more nuanced. The team is busy, yes—but we’re growing. We’re adding staff. We’re building capacity. And we’re ready to support more of the right clients—those who value strategy, trust, and partnership.
What’s Next: Growth That Stays True to the Mission
COMtuity is growing, but the focus isn’t on headlines. It’s on staying useful, responsive, and aligned with what clients need. Here’s what the next chapter looks like for us:
Hiring with Purpose: The team is expanding to meet demand, but hiring decisions are based on fit and capability, not just volume.
Improving Internal Tools: Processes are being refined to make support faster, communication clearer, and service delivery more consistent.
Serving More Multi-location Businesses: Smaller, fast-growing organizations are increasingly asking for help. These businesses often don’t have in-house IT, but they still face complex demands and COMtuity’s model fits.
Keeping Long-term Enterprise Partnerships Strong: Large organizations that rely on COMtuity will continue to get the same deep support they always have. That’s not changing.
Staying Focused on Outcomes: Growth isn’t about chasing logos. It’s about helping the right clients avoid the mess that happens when IT is reactive or fragmented.
If you’re trying to move faster, manage more users, or bring order to your tech stack without adding overhead, COMtuity may be a good fit. Our team won’t push tools you don’t need. We ask the right questions, take ownership, and stay involved until it’s working.
That’s what’s worked for 20 years, and it’s only getting stronger.
