National American Food Restaurant Chain

Client Term Savings: $500,000

National 450+ locations restaurant chain had an existing VoIP environment with a provider that was acquired. Through the acquisition the Client lost all account team support and the new provider had eight total network failures/outages in a 12 month period causing significant loss of business.

COMtuity was engaged to manage an RFP, negotiate a strong Client contract, manage the migration to the new provider, and assist with ongoing support.

Statement of Work:

  • RFP management for service consolidation (voice)
  • Contract negotiation including over $250K in migration credits and total device refresh
  • Managed Implementation
  • First bill review
  • Disconnect of all previous services
  • Ongoing MACD support and stewardship