National American Food Restaurant Chain
Client Term Savings: $500,000
National 450+ locations restaurant chain had an existing VoIP environment with a provider that was acquired. Through the acquisition the Client lost all account team support and the new provider had eight total network failures/outages in a 12 month period causing significant loss of business.
COMtuity was engaged to manage an RFP, negotiate a strong Client contract, manage the migration to the new provider, and assist with ongoing support.
Statement of Work:
- RFP management for service consolidation (voice)
- Contract negotiation including over $250K in migration credits and total device refresh
- Managed Implementation
- First bill review
- Disconnect of all previous services
- Ongoing MACD support and stewardship
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